FAQ
What is Xoxo Gems?
Xoxo Gems is a new jewelry company from the UK, specializing in unique and beautiful pieces inspired by nature, modern art, and Korean aesthetics.
What materials do you use in your jewelry?
We craft our jewelry using a variety of metals, including some pieces with 925 sterling silver. The specific materials used for each piece are listed on the product page, ensuring you know exactly what your jewelry is made of.
Do you ship internationally?
We ship to the United Kingdom and most countries in the European Union. We have chosen these regions because of the fast delivery times. If your country is not listed, it is likely because shipping would take more than 20 days.
How can I contact customer service?
You can reach our customer service team via email at xoxogemsltd@gmail.com
Can I return or exchange an item?
We do not accept returns or exchanges for jewelry items due to ethical reasons. However, if your item arrives damaged or incorrect, please contact us, and we will assist you.